Job Summary
A healthcare technology company is seeking a Remote Technical Support Manager in Boston.
Candidates will be responsible for the following:
- Working with cross-functional stakeholders to prioritize issues and drive to resolution
- Ensuring SLAs/SLOs are met
- Writing and maintaining playbooks for handling issues
Qualifications for this position include:
- Experience with SQL (MySQL and Postgres)
- 5+ years as a technical support engineer
- 2+ years in a supervisory capacity