Job Summary

A healthcare company is in need of a Remote Healthcare Workforce Optimization Analyst.

Candidates will be responsible for the following:

• Producing call center forecasts and schedules
• Maintaining call center management software
• Supporting standard reporting for the WFM and Operations teams

Skills and Requirements Include:

• 1+ years data analysis
• 1+ years of Workforce Management in a contact center
• 6+ months experience with agent scheduling for inbound, outbound, and back-office
• 6+ months experience with generating and using intra-day forecasts as well as reporting forecast data
• 2-year degree in business or related field or related experience