Remote Help Desk Agent

Job Summary

A company is looking for an Associate Engineer- Flexi/As Needed Remote Help Desk Agent.

Key Responsibilities

• Provide Help Desk support to customers via phone, email, and chat
• Log customer inquiries and issues into the CRM IT Service Management tool
• Escalate priority issues and route tickets to appropriate teams for resolution

Required Qualifications

• Experience in customer service roles
• Ability to work flexible hours as needed
• Familiarity with Microsoft tools (Word, Excel, PowerPoint)
• Experience with CRM or ITSM tools
• Willingness to undergo on-the-job training for help desk and IT issues management