Remote Help Desk Agent

Job Summary

A company is looking for a Remote Help Desk Representative.

Key Responsibilities

• Provide first-level contact and problem resolution for users with software and hardware issues
• Maintain proficiency in reservations and airport agent responsibilities
• Log and document help requests accurately in the helpdesk ticket management system

Required Qualifications

• Excellent Amadeus PSS skills
• Background in station or reservations with knowledge of company procedures
• Understanding of airport functions and related technologies
• Proficient technology and computer skills
• Able to learn and master new skills quickly