Remote Help Desk Agent

Job Summary

Providing first-level contact and problem resolution, the full-time Remote Help Desk Representative will assist users with software and hardware issues via phone and email, while maintaining proficiency in reservations and airport procedures.

Key responsibilities

• Resolve software application and hardware problems for users through various communication channels
• Log and document all help requests accurately in the helpdesk ticket management system
• Support frontline agents by reinforcing training and preventing customer service failures

Required qualifications

• Excellent Amadeus PSS skills
• Background in station or reservations with knowledge of company procedures
• Understanding of airport functions and security protocols
• Proficient technology and computer skills
• Ability to learn and master new skills quickly