Job Summary

A software platform company is filling a position for a Remote Help Desk Agent.

Individual must be able to fulfill the following responsibilities:

• Monitor the live queue and ensure all live cases are being read within the contracted time
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, etc

Skills and Requirements Include:

• Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
• High School degree or equivalent
• Ability to monitor auto assign rules and manually assign specialty cases.