Remote Help Desk Agent

Location: Arizona, Colorado, Georgia, Illinois, Indiana, Michigan, Nebraska, Pennsylvania, South Dakota, Texas, Wisconsin

Compensation: Hourly

Staff Reviewed: Fri, Apr 30, 2021

This job expires in: 24 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A software platform company is filling a position for a Remote Help Desk Agent.

Individual must be able to fulfill the following responsibilities:

  • Monitor the live queue and ensure all live cases are being read within the contracted time
  • Make outbound calls to centers to notify them of positive findings or to request additional information on studies
  • Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, etc

Skills and Requirements Include:

  • Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
  • High School degree or equivalent
  • Ability to monitor auto assign rules and manually assign specialty cases.

COMPLETE JOB DESCRIPTION

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