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Remote Help Desk Analyst

Job is Expired
Location: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 22, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A travel planning and booking agency is searching for a person to fill their position for a Remote Help Desk Analyst.

Core Responsibilities of this position include:

  • Providing technical support to employees
  • Triaging incoming trouble tickets to appropriate group
  • Providing expertise on desktop support issues

Required Skills:

  • High School Diploma or equivalent plus at least 2 years of help desk experience
  • Technical certification ideal (A+, Network+)
  • Knowledge of Microsoft Windows 7 and 10 desktops and laptops
  • Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
  • Experience in PC upgrades and parts replacement
  • Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) / Office365

COMPLETE JOB DESCRIPTION

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