Remote Help Desk Analyst in Schaumburg

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Wed, Oct 28, 2020

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Employer

Job Summary

An IT company needs applicants for an opening for a Remote Help Desk Analyst in Schaumburg.

Core Responsibilities Include:

  • Supporting predominantly remotely and over the phone
  • Providing a high level of customer and technical support to end users
  • Escalating issues to tier 2 and 3 teams when necessary

Required Skills:

  • This position will likely require a week of onsite training
  • Basic LAN/WAN understanding
  • Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10
  • Previous experience providing phone support and remote technology to resolve user issues
  • Office 365 support experience