Job Summary

A technology company needs applicants for an opening for a Remote Help Desk Customer Service Advisor.

Candidates will be responsible for the following:

• Searching and navigating knowledge base to identify appropriate resolution for client issues
• Documenting information into web-based ticketing system
• Resolving end user inquiries by utilizing multiple technologies

Qualifications for this position include:

• Proficiency in MS Office computer applications
• Must have knowledge of how to use a computer and internet applications
• High School diploma or equivalent required
• Familiarity with education related technologies
• Must be able to handle multiple job tasks at one time and escalate issues timely