Remote Help Desk Customer Service Advisor

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, May 22, 2020

This job expires in 17 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company needs applicants for an opening for a Remote Help Desk Customer Service Advisor.

Candidates will be responsible for the following:

  • Searching and navigating knowledge base to identify appropriate resolution for client issues
  • Documenting information into web-based ticketing system
  • Resolving end user inquiries by utilizing multiple technologies

Qualifications for this position include:

  • Proficiency in MS Office computer applications
  • Must have knowledge of how to use a computer and internet applications
  • High School diploma or equivalent required
  • Familiarity with education related technologies
  • Must be able to handle multiple job tasks at one time and escalate issues timely