Job Summary
A single-specialty healthcare management company is in need of a Remote Help Desk Engineer.
Must be able to:
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
Qualifications for this position include:
- Ability to conduct research into PC issues and products as required
- Understanding of the organization’s goals and objectives
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Analytical and problem-solving abilities, with keen attention to detail