Remote Help Desk Representative in Houston

Job Summary

A workforce management solutions provider is filling a position for a Remote Help Desk Representative in Houston.

Candidates will be responsible for the following:

• Actsas a Service Desk/Help Desk representative for the APPLICATION Operations Support department
• Provide phone-based application support a minimum of 90% of the time
• Research and troubleshoot all calls

Required Skills:

• Two (2) year degree or technical program
• Two (2) years' experience in technical and operational support for customers in the use of computer hardware and applications via telephone
• Strong customer service skills required; able to problem-solve and diagnose complex tasks
• Working knowledge of Microsoft Windows operating systems
• Working Knowledge of Microsoft products (Word, Excel, and PowerPoint)
• Excellent verbal and written communication skills