Job Summary
An information technology company has a current position open for a Remote Help Desk Service Support Specialist.
Core Responsibilities Include:
- Performing Spyware and Virus scans and removal
- Providing remote installation support and application repair
- Building and maintaining HDS knowledgebase to ensure rapid resolution of incidents
Must meet the following requirements for consideration:
- 2- 5 years of technical and client support in an information technology environment is ideal
- Understanding of Information Technology Infrastructure Library (ITIL) framework
- Proficiency in using MS Office Suite and Windows-based computer applications
- Understanding of LAN/WAN concepts and how to troubleshoot
- Knowledge of MS Server Operation Systems; Microsoft Active Directory
