Remote Help Desk Specialist in Richmond

Location: Virginia

Compensation: To Be Discussed

Staff Reviewed: Tue, Oct 12, 2021

This job expires in: 20 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial institution needs applicants for an opening for a Remote Help Desk Specialist in Richmond.

Must be able to:

  • Respond to teammate support requests via telephone and email
  • Diagnose and resolve information technology hardware and software issues
  • Identify and escalate situations requiring urgent attention

Qualifications Include:

  • High school diploma or equivalent and some computer training certification program
  • Two plus years of experience and/or training; or equivalent combination of education and experience
  • Strong working knowledge of Microsoft Operating Systems and Office productivity products
  • Ability to delve into and achieve understanding of a problem or request
  • Develop and maintain a professional level of proficiency within Information Technology

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