Job Summary

A financial institution needs applicants for an opening for a Remote Help Desk Specialist in Richmond.

Must be able to:

• Respond to teammate support requests via telephone and email
• Diagnose and resolve information technology hardware and software issues
• Identify and escalate situations requiring urgent attention

Qualifications Include:

• High school diploma or equivalent and some computer training certification program
• Two plus years of experience and/or training; or equivalent combination of education and experience
• Strong working knowledge of Microsoft Operating Systems and Office productivity products
• Ability to delve into and achieve understanding of a problem or request
• Develop and maintain a professional level of proficiency within Information Technology