Remote Help Desk Technician

Job Summary

A company is looking for a Remote Helpdesk Support Analyst.

Key Responsibilities

• Answer calls and chats from team members, assisting with problems and entering issues into the help desk ticketing system
• Handle password reset requests and respond to emails promptly
• Escalate critical issues as needed

Required Qualifications

• High school diploma required
• Willingness to learn
• Ability to multitask
• Knowledge of Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange