Remote Help Desk Technician

Job Summary

A company is looking for a Remote Helpdesk Technician - Weekend Coverage.

Key Responsibilities

• Provide remote desktop and laptop support, addressing break/fix issues and application installations
• Document, track, and escalate tickets through the ticketing system while maintaining current documentation
• Collaborate with a team to deliver exceptional service to clients while working remotely on weekends

Required Qualifications

• Minimum of five years of professional IT support experience
• Proficiency with Windows 10, Windows 11, and macOS
• Strong working knowledge of the Microsoft 365 Office Suite
• Experience with ticketing systems; familiarity with Autotask is a significant advantage
• A+ and/or Network+ certifications are preferred