Remote Help Desk Technician
Job Summary
Supporting a client in Arizona, the remote Help Desk Technician will serve as the initial point of contact for users, providing technical support for hardware and software issues while troubleshooting network connectivity problems.
Key responsibilities
- Gather and analyze user information to resolve installation, operation, and configuration issues
- Provide technical support for hardware, systems, and applications, including remote assistance
- Troubleshoot network connectivity issues and assist remote employees on a corporate network
Required qualifications
- Active DoD Secret clearance or higher
- One of the following certifications: Network+, A+, or Security+
- Prior experience in computer technical support
- Understanding of Active Directory for password resets and unlocks
- Proficient in troubleshooting Windows Operating systems and MS Outlook email issues
Complete Job Description
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