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Remote Help Desk Tier 1 Technician in Jacksonville

Job is Expired
Location: Florida
Compensation: To Be Discussed
Staff Reviewed: Fri, Feb 21, 2020
Job Category: Customer Service, Information Technology
Employment Status: Independent Contractor
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A staffing agency has an open position for a Remote Help Desk Tier 1 Technician in Jacksonville.

Candidates will be responsible for the following:

  • Providing software support
  • Tracking and managing problem resolution and escalation management
  • Responding to Service Requests and Incident Reports for end-user computing

Applicants must meet the following qualifications:

  • Wednesday, 3:30 - Midnight onsite Saturday and Sunday
  • Prior IT troubleshooting experience
  • 1-2 years of prior experience
  • Completion of degree or diploma course or currently enrolled or job equivalent experience
  • High level of comfort with supporting remote users via remote desktop tools
  • MS Office applications & Windows applications

COMPLETE JOB DESCRIPTION

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