Remote Helpdesk Analyst I

Location: Georgia, Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 13, 2021

This job expires in: 24 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare information technology company is in need of a Remote Helpdesk Analyst I.

Core Responsibilities of this position include:

  • Analyzing and resolving issues for clients using department guidelines and timeframes
  • Interacting with employees to provide & process information in response to inquiries, concerns & requests about products & services
  • Troubleshooting employees issues, including downloading & updating key software dependencies, collecting details as necessary, etc

Required Skills:

  • Education – High School Diploma or equivalent GED
  • 1 years’ experience in a client service or technical support role
  • 1+ years supporting internal users of at least one enterprise business system (CRM, ERP, HRIS, CLM, etc.)
  • Positive attitude and strong work ethic
  • Passion for delivering an excellent client experience

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