Remote Helpdesk Technician

Job Summary

A company is looking for a Remote Helpdesk Technician.

Key Responsibilities

• Provide desktop and laptop support, troubleshoot break/fix issues, and assist with application installations and configurations
• Engage in security-related tasks, including investigating malware alerts and assisting users with MFA enrollment
• Document, track, and escalate tickets using the ticketing system while collaborating with the team to deliver excellent service

Required Qualifications

• Minimum of 2 years of professional IT support experience
• Experience with Windows 10, 11, and MacOS operating systems
• Familiarity with the Microsoft 365 suite
• A+ and/or Network+ certifications are preferred
• Experience with ticketing systems (e.g., Autotask) is a plus