Remote Higher Education eLearning Customer Service Specialist
Job Summary
A creator of online learning resources needs applicants for an opening for a Remote Higher Education eLearning Customer Service Specialist.
Core Responsibilities Include:
- Resolving customer, product or service problems via phone, email, chat, etc
- Clarifying customer complaint/issue/need
- Analyzing cause of problem
Required Skills:
- 3+ years experience in the online or higher education customer service environment including call center
- Proven customer support experience
- Proficiency in Microsoft Office suite
- Familiarity with CRM systems and practices
COMPLETE JOB DESCRIPTION
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