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Remote Home Furnishings Customer Support Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 19, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An online marketplace for home furnishings is seeking a Remote Home Furnishings Customer Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Lead, coach, and develop Customer Support team by monitoring performance and providing feedback
  • Prioritize and organize activities to meet operational effectiveness of productivity, quality, and KPIs
  • Plan, monitor, appraise and review contributions of the team

Required Skills:

  • 5+ years of leadership experience in a multi-channel, high touch customer service environment
  • Extensive e-commerce service delivery experience
  • Ability to translate your skills to other employees through training and mentoring
  • Proficiency with Google Suite

COMPLETE JOB DESCRIPTION

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