Job Summary

A multi-channel retailer of specialty home products is seeking a Remote Home Products Customer Service Agent in Orlando.

Core Responsibilities Include:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if item is out of stock, and place orders for the customer
• Successfully negotiate and appease customers

Qualifications for this position include:

• Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
• High School diploma or GED
• 1 – 2 years' previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills