Job Summary
A home warranty and services company needs applicants for an opening for a Remote Home Services Service Resolution Specialist.
Candidates will be responsible for the following:
- Taking inbound calls from customers calling for a status update on an open claim
- Making outbound calls to contractors to obtain information on the status of a work order and provide authorization as necessary
- Delivering decisions to customers regarding the diagnosis of their claim.
Must meet the following requirements for consideration:
- Being a high school graduate/having a GED is a requirement
- 1+ years of customer service
- Service-oriented and collaborative team player
- Possess the right attitude to handle tough calls positively and in a friendly manner
- Strong verbal and written communication skills
- Good organizational skills are a must
