Job Summary
A home warranty and service company has a current position open for a Remote Home Warranty Customer Retention Representative in Flint.
Candidates will be responsible for the following:
- Communicating and reinforcing the value and benefits of products and services to customers
- Addressing customer requests to cancel service and seeks to resolve customer dissatisfaction
- Responding to escalated customer service issues and cancellation requests
Position Requirements Include:
- Customer service and conflict resolution skills
- Written and verbal communication skills, including influencing and persuading
- High school diploma or general education degree (GED) required
- 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
- Computer skills (Microsoft Word, Excel, Outlook)
- Knowledge of policies and procedures