Job Summary
A home warranty and services company needs applicants for an opening for a Remote Home Warranty Customer Retention Representative in Jackson.
Candidates will be responsible for the following:
- Responding to escalated customer service issues and cancellation requests received via phone or written correspondence
- Investigating, researching, and adapting solutions where possible to meet the customer's needs and retain the customer
- Addressing customer requests to cancel service and seeks to resolve customer dissatisfaction
Qualifications for this position include:
- Customer service and conflict resolution skills
- High school diploma or general education degree (GED) required
- 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
- Written and verbal communication skills, including influencing and persuading
- Computer skills (Microsoft Word, Excel, Outlook)
- Knowledge of and ability to apply contractual terms and concepts
