Job Summary
A home warranty and service company is searching for a person to fill their position for a Remote Home Warranty Customer Retention Representative in Memphis.
Core Responsibilities of this position include:
- Responding to escalated customer service issues and cancellation requests
- Communicating and reinforcing the value and benefits of products and services to customers
- Addressing customer requests to cancel service and seeks to resolve customer dissatisfaction
Skills and Requirements Include:
- High school diploma or general education degree (GED) required
- 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
- Customer service and conflict resolution skills
- Knowledge of policies and procedures
- Written and verbal communication skills, including influencing and persuading
- Knowledge of and ability to apply contractual terms and concepts
