Remote Home Warranty Customer Service Authorizer Representative in Tempe

Job Summary

A home warranty and services company needs applicants for an opening for a Remote Home Warranty Customer Service Authorizer Representative in Tempe.

Candidates will be responsible for the following:

• Interpreting contracts and coverage for inquiries from customers, technicians, and contractors
• Working across departments and utilize multiple resources to effectively resolve inquiries
• Approving initial diagnosis of issues reported by customers Authorizing repair or replacement of systems

Qualifications Include:

• High school diploma or GED
• Solid computer skills including having worked with Microsoft Office products
• Ability to effectively interpret home warranty plans, contract coverage, etc
• Ability to solve problems and explain solutions
• Ability to de-escalate upset or frustrated customers