Remote Hospitality Customer Service Representative

Job Summary

Responsibilities Working Solutions seeks attentive and detail-oriented independent contractors to help customers book hotel accommodations at upscale properties. This is an exciting opportunity in the upscale hospitality industry for individuals who enjoy the hospitality industry and helping customers book accommodations at properties ranging from upscale to standard. In this role, you will assist callers with hotel reservations and booking confirmations while providing first class customer service.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros - aka "the WooHoo! Crew", you will have access to work on contracts exclusive to Working Solutions.

Why join the WooHoo! Crew ? There are many perks to contracting with us:

Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.

Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.

Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.

Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve

Earnings Potential

Earn up to $17.40/hour

Guaranteed minimum of 39 minutes per hour offered

Schedule

Flexible schedule opportunities - you create your own schedule!

Client phone lines are open 24x7, with highest need for contractors to work Friday through Sunday.

Weekday, weekend, night hours available.

Skills Needed

Excellent sales and customer care skills

Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties

Hospitality experience preferred

Friendly tone and professional demeanor

Tech-savvy and avid computer user

Excellent written and verbal communication

Self-motivated and resourceful

Work Environment Requirements:

Quiet, uninterrupted space

Organized desk area

Technology Requirements

Personal computer (no tablet)

Broadband internet connection, with at least 10 MBPS download and 3 MBPS upload speeds

Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi or mobile internet)

Windows 10 or Windows 11 operating system must be used

Microsoft Defender antivirus software (included with Windows 10 and 11) installed, running and up to date

Wired USB headset with microphone

Mac Support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility

Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work

*Full PC requirements: https://jobs.workingsolutions.com/faqs/

Important Information Contractors may work from the United States or Canada on this program. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor: https://jobs.workingsolutions.com/faqs/

Date Posted: 2024-05-22 Valid Through: 2024-06-07 Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service; Travel Booking

AF 5/22