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Remote HR Software Product Support Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Jan 23, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A software development company is in need of a Remote HR Software Product Support Representative.

Candidates will be responsible for the following:

  • Providing outstanding, solution-oriented customer service
  • Listening to customer problems, coming up with the right solution
  • Identifying and trying to resolve customer queries and requests, escalating them to third level support if necessary

Must meet the following requirements for consideration:

  • Able to liaise with internal stakeholders to drive user requests
  • Having experience in customer support or service
  • Ability to identify errors/bugs in code, query SQL databases and be able to diagnose issues on the spot

COMPLETE JOB DESCRIPTION

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