Remote HR Support Call Center Representative

Job Summary

To support a fast-paced customer service team, the full-time Remote HR Support Call Center Representative will manage inbound and outbound calls, respond to customer emails, and document interactions while working remotely for a temporary duration of five months.

Key responsibilities

• Answer inbound customer calls and provide prompt, professional assistance
• Document customer interactions accurately and escalate complex issues as needed
• Utilize Microsoft Office applications and Salesforce to manage customer information and complete daily assignments

Required qualifications

• Associate's degree required; Bachelor's degree preferred
• 2 to 4 years of customer service or call center experience
• Previous Human Resources experience is required
• Proficiency with Microsoft Office applications
• Experience using Salesforce is preferred