Job Summary
A human capital management software company is filling a position for a Remote Human Capital Management Software Customer Advocate.
Must be able to:
- Take ownership and troubleshoot the less complex issues
- Support customers as an advocate by educating and counseling them on procedures
- Identify and troubleshoot appropriate next steps for more complex cases
Qualifications for this position include:
- Bachelor’s degree preferred or 4 years equitable business experience
- 1-2 years supporting customers via phone
- 1-2 years of multi-channel customer service experience
- Proven excellence in customer service and relationship building skills
- Familiarity with HCM software, including the ability to troubleshoot software configurations
- Excellent understanding of Operating Systems and MS Office products