Job is Expired
Location: Alabama, Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin
Compensation: Hourly
Staff Reviewed: Fri, Feb 03, 2023
Job Summary
A human resource software company is seeking a Remote Human Resource Software Customer Support Representative.
Core Responsibilities of this position include:
- Documenting and managing your cases for each Support interaction you have
- Recognizing, documenting, and alerting leadership of trends in contacts and ongoing issues
- Identifying and communicating support process and product improvements
Applicants must meet the following qualifications:
- 2+ years experience in a customer service role
- Strong problem solving skills
- Expert reading and writing skills
- Excellent interpersonal communication skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- Positive attitude and drive to always be improving
