Remote Human Resources Technology Customer Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 03, 2021

This job expires in: 12 days

Job Category: Human Resources

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A human resources technology company has a current position open for a Remote Human Resources Technology Customer Support Manager.

Core Responsibilities Include:

  • Leading our support team
  • Selecting and implementing a support technology stack that can scale with the company
  • Building out our support systems and standards

Must meet the following requirements for consideration:

  • 3+ years in a product support role, ideally in a B2B technology company
  • Deep intellectual curiosity and a passion for learning new things
  • Technical fluency, very comfortable digging into docs, integrations, etc
  • Experience overseeing support systems (i.e., Zendesk or equivalent)
  • Strong process orientation, have built, documented and managed support systems

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