Remote HXM Senior Customer Engagement Executive in Palo Alto

Job Summary

A software development company has a current position open for a Remote HXM Senior Customer Engagement Executive in Palo Alto.

Core Responsibilities of this position include:

• Leveraging the Relationship Assessment as baseline for account planning
• Facilitating regular business reviews with customer and Account team and the broader members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships
• Driving successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives

Qualifications Include:

• Proven experience with business process transformation and re-engineering disciplines
• Experience managing complex customer engagements
• Commercial experience including experience in forecasting, developing account management plans and contract negotiation
• Knowledge of the cloud product being supported
• Bachelor equivalent