Job Summary
An IT company is searching for a person to fill their position for a Remote Implementation Customer Success Director.
Must be able to:
- Analyze customer satisfaction and performance data
- Enhance the customer onboarding experience from post-sale to hand-off to customer success and operations
- Maintain a high level of team engagement and motivation by building confidence and trust in your direct reports
Applicants must meet the following qualifications:
- At least four years of work experience leading customer implementation or onboarding teams
- Experience in either the technology or healthcare industries
- Comfortable identifying pain points in existing processes, and making recommendations for improvements
- Ability to work in a collaborative, team-oriented environment
