Job Summary
A software developer is seeking a Remote Implementation Director in Los Angeles.
Core Responsibilities Include:
- Evaluating our current processes and update them as needed to ensure the longevity and retention
- Ensuring each team is operating at a high level and maintaining good customer service
- Being a positive mentor, coach, and role model to team members
Position Requirements Include:
- Experience working in a startup environment
- A proven track record of increasing customer satisfaction, adoption, and retention
- Experience managing a customer success department of 5+ employees
- Experience scaling a software or technology company through high growth and moving up market
- Experience leading teams to success through data driven decisions and insight
