Job Summary
Job Title: Implementation Specialist I
Job Summary:
An Implementation Specialist I is a multi-threaded skilled Project Coordinator responsible for handling new customer Implementation (on-boarding) projects once the customer completes the sales process. In addition, an Implementation Specialist I manages implementation projects, support tickets regarding training requests, re-implementation projects (for existing customers), CXT University training sessions and supporting materials, and overall project coordination. An Implementation Specialist I is technically and managerially skilled, detail-oriented, and listens to the customer needs to help them achieve a successful implementation onto the CXT Software product suite.
Please note: We can only consider candidates residing in the following states: AZ, CA, CT, FL, IN, MO, PA, SC, TX, and WI.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Duties & Responsibilities:
Coordinate implementation projects for new customer on-boarding, from start to finish
Conduct business analysis discussions, plan and execute project steps in line with customer and CXT Software expectations
Facilitate training sessions, answer daily questions about product usability and functionality
Import data to customer databases, assist with email set up and configuration, troubleshoot any workstation installation issues
Effectively track project progress and ensure milestones and goals are set and met as expected
Schedule and coordinate meetings and phone calls with multiple contacts
Create work tickets for other departments as needed
Support the CXT University training program
Manage workload using Jira, GSuite, and Project Management applications.
Other responsibilities as assigned.
Required Skills/Abilities:
Ability to quickly ramp up on CXT Software's product suite
Excellent interpersonal communication skills
Technical experience with software implementations, system configurations, and data conversion
Project management experience with business analysis, training, and on-boarding
Comfortable asking questions and communicating through all levels of an organization
Excellent ability to multitask
Ability to switch focus on the fly multiple times a day
Comfortable working on a team
Comfortable coming to management, or tenured team members, to get assistance when needed
Ability to learn continuously, as technologies are constantly changing
Education and Experience:
Bachelor's or Associates's Degree preferred in Computer Science or related field, or equivalent combination of education and experience
Must have 2 years of project management experience
Strong understanding of SQL - for data conversion and basic reporting and querying
Experience with any of the following tools: Atlassian (JIRA and Confluence), Microsoft SQL Server Management Studio (SSMS), Microsoft Excel, and GSuite products
Extra-Bonus Qualifications:
Previous experience with the CXT Software product suite a huge bonus
At least two years of Courier/Delivery/Logistics industry experience
Possesses a technical aptitude and desire to learn new skills
Candidate must have a suitable working location at home that is free from distractions and is equipped with dependable broadband internet access
Physical Requirements:
Prolonged periods of working on a computer.
Must be able to lift up to 15 pounds at times.
Open to ~ 10% travel for on-site implementation (not standard, occurs upon customer request)
Minimum of 40 hours per week
Benefits:
401(k) with employer contribution
Health, dental, vision, life insurance offered
Paid Holidays
Cumulative personal time
Referral program
100% remote workplace
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Note to Applicants:
The candidate must have a suitable working location at home that is free from distractions and has reliable, high-speed internet connectivity.
CXT Software is an equal opportunity employer. We value the diversity of our workforce. Must be authorized to work in the U.S. We are unable to sponsor H1b applicants at this time. No third parties please.
COVID-19 vaccination is required for in-person employee or customers visitation.
