Job Summary
A staffing firm is searching for a person to fill their position for a Remote Inbound Call Center Fraud Prevention Representative in Springfield.
Candidates will be responsible for the following:
- Answering inbound calls for fraudulent or suspicious transaction questions
- Monitoring transactions to detect suspicious activity and protect customer accounts
- Accurately updating cases with proper notes and status from cardholders
Must meet the following requirements for consideration:
- Minimum 1 year of experience in a high volume, inbound contact/call center.
- Must be able to work assigned schedule in a 24/7 call center that will include weekends and holidays
- Must be able to work a 3 week training schedule Monday through Friday 5am - 1:30pm PT (8am - 4:30pm ET)
