Remote Inbound Call Center Representative

Job Summary

To support Veterans through inbound calls, the full-time Remote Inbound Call Center Representative will assist customers with inquiries, document call details, and provide excellent service while working in a fully remote environment.

Key responsibilities:

• Answer incoming calls and assist customers with their questions
• Document call details in the system and solve customer problems
• Build positive relationships with customers and ensure end-of-day coverage

Required qualifications:

• U.S. citizenship and ability to pass a VA government background check
• Two forms of valid ID, including a REAL ID or U.S. passport
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Great communication skills and a desire to help others