Remote Inbound Call Center Representative

Job Summary

Providing support to Veterans, the full-time Remote Inbound Call Center Representative will answer incoming calls, assist customers with inquiries, and document call details while working in a supportive, remote environment.

Key responsibilities

• Answer incoming calls and assist customers with their questions
• Document call details in the system and solve customer problems
• Build positive relationships with customers and ensure end-of-day coverage

Required qualifications

• U.S. citizenship with two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to obtain and pass a VA government background check
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Flexibility to work solo and as part of a team