Remote Inbound Call Center Representative

Job Summary

Providing support to Veterans, the full-time Remote Inbound Call Center Representative will answer incoming calls, assist with inquiries, and document call details while working in a fully remote environment.

Key responsibilities

• Answer incoming calls and assist Veterans and Providers with their questions
• Document call details in the system and provide excellent service
• Resolve customer issues and build positive relationships with callers

Required qualifications

• U.S. citizenship and ability to pass a VA government background check
• Two forms of valid ID, including a REAL ID or U.S. passport
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Reliable flexibility to work solo and on a team, with the ability to stay beyond scheduled shifts as needed