Job Summary

A health insurance company has an open position for a Remote Inbound Call Center Representative.

Individual must be able to fulfill the following responsibilities:

• Handle 40-50 inbound calls daily from members in a fast-paced inbound call center environment
• Record accurate details of inquiries, comments or complaints, transactions or interactions
• Escalate unresolved and pending customer grievances

Required Skills:

• Minimum 2 years of customer service experience
• Must be available to work any shift between the hours of 7:45 am – 8:00 pm EST (M-F)
• Some weekends and overtime required based on company needs
• Demonstrated experience with providing strong customer service and attention to details while listening on calls
• Prior experience effectively communicating with customers verbally and listening to their needs
• Must currently have residency within the Eastern Time Zone