Remote Inbound Customer Service Representative in Joplin

Location: Missouri

Compensation: Hourly

Staff Reviewed: Fri, Aug 28, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

An omnichannel customer experience management and business process outsourcing company is in need of a Remote Inbound Customer Service Representative in Joplin.

Core Responsibilities of this position include:

  • Handling and carefully responding to customer inquiries by building excellent rapport, identifying their needs, and taking strategic action
  • Providing excellent customer service through active listening on every interaction
  • Troubleshooting and resolving customer issues through the use of desktop applications

Applicants must meet the following qualifications:

  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Predictable and reliable attendance