Job Summary

A health information management company is in need of a Remote Inbound Health Insurance Investigations Leader.

Individual must be able to fulfill the following responsibilities:

• Monitor call volumes and agent statuses
• Answer and mitigate escalation calls to reduce risk of abrasion
• Monitor and coach agents on their soft skills

Qualifications for this position include:

• Minimum high school diploma
• 2 years of work experience in health insurance and/or call center environments
• Ability to troubleshoot issues with team members
• Minimum 50 WPM typing
• Working knowledge of Microsoft Word, Excel, internet research skills