Job Summary

A software technology company is in need of a Remote Incident Management Manager.

Core Responsibilities of this position include:

• Creating mechanisms and processes for SLAs based on impact and urgency matrix
• Evaluating and maintaining a single intake process for Incidents and request fulfillment queues
• Defining workflow and triage/escalation paths

Required Skills:

• 7+ years' of Incident management experience within a fast growing technology company
• Direct experience managing day to day and training related to ITSM solution and processes
• Strong prioritization and problem solving skills
• Excellent presentation, communication, and interpersonal skills to work cross functionally