Job Summary

An IT service management company has a current position open for a Remote Incident Response Lead or Manager.

Candidates will be responsible for the following:

• Collect data, analyze trends, and identify patterns of risks and vulnerabilities
• Establish and lead Tier 1, Tier 2, and off hours support teams
• Lead initiatives that focus on process improvements, risk mitigation, and improving customer experience

Required Skills:

• Experience leading and managing people
• Experience in applications and root cause analysis and incident response
• Thorough understanding of advanced principles, theories, standards, practices, protocols, and procedures