Job Summary
Reporting directly to the CM Operations Supervisor, the CM Index/Intake Coordinator is responsible for the scanning, uploading, and labeling of documents to the appropriate case files. The CM Index/Intake Coordinator is also responsible for the CM mail operations. The CM Index/Intake Coordinator represents the case management department professionally by phone and email with adjusters and other client representatives. The CM Index/Intake Coordinator also performs the Case Management intake process. The CM Index/Intake Coordinator will perform indexing functions approximately 70% of the time and intake functions approximately 30% of the time. This is subject to change based on business needs.
Work Specifics: Standard, eight (8) hour workday, Monday-Friday, remote work location
Responsibilities may include, but are not limited to:
Scanning, uploading and indexing documents to the appropriate case files
Collection of medical files and documents to be scanned, uploaded, and indexed
Separation and sorting of soft copy medical files and documents
Process incoming and outgoing mail for the Case Management department
Professional interaction with case managers, adjusters, attorneys, and other medical professionals
Request and encourage additional case management referrals to increase business
Gather all necessary case referral information for case assignment including claim information and medical records
Accurately process CM referrals within CM Ahshay and assign to appropriate case managers and/or other professionals depending on the service type requested
Maintain the CM Ahshay database, which involves verifying and updating information for service providers, adjusters, and attorneys
Assist the CMs and other professionals with CM Ahshay, Zimbra, and Zoom as needed
Heavy data entry
Other duties as assigned
Requirements
High School Graduate or G.E.D. equivalent required
Medical terminology strongly preferred
Previous customer service experience in fast paced environment preferred
Professional demeanor with excellent written and oral communication skills
Comfort in asking for referrals from clients (previous sales experience helpful)
Strong organization skills
Ten key proficient
Must be computer literate with a high comfort level with computers and computer programs (i.e. MS Word, MS Excel, Email and Internet)
High comfort level with office equipment: fax machines, copy machines and scanners.
Basic medical terminology
Basic clerical and administrative skills
Must be accurate and efficient
Must be punctual and dependable
Able to maintain focus and positive attitude in a fast paced environment
Ability to work with minimal supervision
Ability to meet deadlines in a high pressure, time sensitive environment
Physical Requirements:
Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.
*Requires DSL, fiber or cable internet connection from home 10 mbps preferred or better. *
EK Health Services has built a reputation for offering superior, goal-oriented Workers' Compensation case management, utilization review, and bill review services. Our emphasis on medical excellence, superior service, impartial reporting, and case resolution is the driving force behind our consistent annual growth.
Employees are provided with competitive compensation and benefits, including but not limited to medical, dental, vision, PTO, and 401k. Please visit our website for more information at www.ekhealth.com.
EK is an equal opportunity employer and makes all employment decisions on the basis of merit. EK does not practice, tolerate, or condone unlawful discrimination based on any protected status or the perception of such status.
