Job Summary
An information technology staffing company is seeking a Remote Customer Service Representative in San Francisco.
Individual must be able to fulfill the following responsibilities:
- Provide excellent customer service in response to online (chat) inquiries from STMs
- Resolve inquiries by accessing information in multiple HR systems
- Triage general inquiries to ensure the correct work category is assigned
Position Requirements Include:
- 1+ years’ experience in customer service, call center, or related experience
- Ability to escalate complex issues to Tier 2 within myHR or the appropriate team for advanced support and follow up
- Knowledge of HR concepts and terminology
- Proven effective verbal communication skills
- Demontrated strong ability to grasp information quickly and probe effectively when required
- Ability to process material of a sensitive and confidential nature
