Remote Information Technology Customer Service Representative in San Francisco

Location: California

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 03, 2020

This job expires in 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

An information technology staffing company is seeking a Remote Customer Service Representative in San Francisco.

Individual must be able to fulfill the following responsibilities:

  • Provide excellent customer service in response to online (chat) inquiries from STMs
  • Resolve inquiries by accessing information in multiple HR systems
  • Triage general inquiries to ensure the correct work category is assigned

Position Requirements Include:

  • 1­+ years’ experience in customer service, call center, or related experience
  • Ability to escalate complex issues to Tier 2 within myHR or the appropriate team for advanced support and follow up
  • Knowledge of HR concepts and terminology
  • Proven effective verbal communication skills
  • Demontrated strong ability to grasp information quickly and probe effectively when required
  • Ability to process material of a sensitive and confidential nature