Job is Expired
Location: Arizona, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Kansas, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah
Compensation: Salary
Staff Reviewed: Fri, Nov 04, 2022
Job Summary
A financial service provider is seeking a Remote Information Technology Incident and Problem Management Specialist.
Individual must be able to fulfill the following responsibilities:
- Be responsible for analyzing and reporting on Incident and Problem SLA adherence
- Be accountable for driving continuous improvement opportunities for incident and problem management process
- Act as Mentor to other analyst on the team to assist with understanding client/business impact
Qualifications Include:
- Five or more years of experience in Incident/Problem Management, Security Operations
- Five or more years of facilitation skills required with strong understanding of IT infrastructure
- Work experience that demonstrates a strong understanding of common technology processes and tool
- Experience working in a team-oriented, collaborative environment
- ITIL V3 or V4 certification preferred
- Project management experience is desirable
