Job Summary
A workers’ compensation healthcare administrator is filling a position for a Remote Information Technology Incident Manager.
Must be able to:
- Solve complex problems with information technology software and hardware
- Provide training for technical support teams and users
- Develop and guide the creation of knowledge articles that can reduce recovery times
Applicants must meet the following qualifications:
- Three or more years of experience working in IT service management or similar role
- Experience working with IT systems and software such as SolarWinds, Dynatrace, and Nagios
- Strong knowledge of IT service management frameworks such as ITIL and/or COBIT
- Bachelor's degree in technical discipline or related field or the equivalent combination of education, training, or work experience
- Knowledge of programming languages, Linux, Windows, database, telecom, and networking
- Strong problem solving, analytical, and time management skills
